Terms & Conditions

Shipping

Special Orders

Payment

Cancellations

Returns

CD's/DVD's

Complications

Contact Us


Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Special Orders

For your convenience, we offer some hard to find but popular items as special orders. In this case, we will need an additional 7 to 14 days to fulfill your order. The 7 to 14 days is in addition to the quote shipping time. In some rare cases, depending on publisher availability, this additional time could stretch out even further.

If our warehouse has not received your order within 14 days, you will be notified as to a new estimated time of fulfillment. If this is the case, and as a courtesy to you, your order will be upgraded to USPS Priority Mail shipment.

In very rare cases, your item may become unavailable from the publisher during the order process. When this happens we will offer a 10% discount on your next order in addition to a 100% refund on your purchase of that item.


Payment

We accept most major credit cards including Visa, MasterCard, Discover and American Express through our secure web site.

PayPal is also offered for your convenience.

If you prefer, we also accept your personal check or money order. We will hold your order for 10 days before releasing it back to the store. Please send payment to:

Emerald City Auctions
9713 33rd Ave SW
Seattle, Wa 98126
USA

We will ship within 24 hours of your cleared payment (unless otherwise noted).


Cancellations

We understand that orders can be made by mistake. You may cancel an order before it has shipped for a 100% refund on your purchase price. Please e-mail us at service@factoryrepairmanuals.com with your cancellation request.

If your order has already shipped it will be treated as a return and handled according to paragraph three under “Returns”.


Returns

Your total satisfaction is very important to us. If you question whether a particular book is right for your needs, please e-mail us at service@factoryrepairmanuals.com.

Returns are gladly excepted if item is not as portrayed in the description. Under these circumstances we will refund 100% of your purchase price.

We understand that mistakes happen. For this reason if you have made a mistake in your purchase we will accept your return as well. There will be a 10% restocking fee if item is returned for this reason.

Let us know of your return before sending so that we can expect its arrival. Please include the original packing slip.

NOTE: Returns are not accepted for Special Orders, DVD’s, CD’s or other digital media.

Digital Media

CD's and DVD's are guaranteed to run on Windows 98, Windows XP, Windows Vista and Windows 7. Most media should also run on Macintosh systems although we cannot guarantee this. If known compatibility is limited to certain operating systems and/or browsers, it will listed under the individual product's description. Please note we are not able to offer tech support for any digital media and we do not accept returns on CD's or DVD's.


Complications

We realize that complications sometimes arise during a transaction. Maybe you hit the wrong button and your order disappeared. Maybe your credit card has been denied. If for whatever reason complications have arisen, please e-mail us at service@factoryrepairmanuals.com. We will make sure you receive the product you intended to order. This is true even if the product you intended to order shows up as either out of stock or just plain not there when you go to order it again.


Contact Us

The best way to contact us is via e-mail. Please e-mail us at service@factoryrepairmanuals.com with any questions or concerns you may have. We will respond to your concern or request as soon as possible - usually within the hour between 8:00 and 6:00 Pacific Standard Time. When contacting us please reference the product title and/or SKU number if applicable.

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