Terms & Conditions

Shipping

Special Orders

Payment

Cancellations

Returns

CD's/DVD's

Complications

Contact Us


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Special Orders

For your convenience, we offer some hard to find but popular items as special order items. IF yours is a special order item, please add 7 to 14 days 7 to 14 days is in addition to the quote shipping time. In some rare cases, depending on publisher availability, this additional time could stretch out even further.

If our warehouse has not received your order within 14 days, you will be notified as to a new estimated time of fulfillment. If this is the case, as a courtesy to you, your order will be upgraded to USPS Priority Mail shipment.

In very rare cases, your item may become unavailable from the publisher during the order process. When this happens we will offer a 10% discount on your next order in addition to a 100% refund on your purchase of that item.

*Special Order Items are Non-Returnable and Non-Refundable. Please view the product page for exact description and contents of the item(s) you intend to purchase to ensure you know that it is what you are looking for. Please email us at service@factoryrepairmanuals.com or call our toll free number at 844-376-2665 Mon-Fri 9-5 PDT.

Exceptions are given for damaged goods. We will of course accept your return in the case of recieiving a wrong order.

Payment

We accept most major credit cards including Visa, MasterCard, Discover and American Express through our secure web site.

PayPal is also offered for your convenience.

If you prefer, we also accept your personal check or money order. Please email us at service@factoryrepairmanuals.com or call our toll free number at 844-376-2665 Mon-Fri 9-5 PDT to specify that would like to order by check before ordering so that we can make the proper arrangements. We will hold your order for 10 days before releasing it back to the store.

Please send payment to:

Emerald City Auctions
9713 33rd Ave SW
Seattle, Wa 98126
USA

We will ship within 24 hours of your cleared payment (unless otherwise noted).

Cancellations

We understand that orders can be made by mistake. You may cancel an order before it has shipped for a 100% refund on your purchase price. Please e-mail us at service@factoryrepairmanuals.com with your cancellation request.

If your order has already shipped it will be treated as a return and handled according to paragraph three under “Returns”.

Returns

Your total satisfaction is very important to us. If you question whether a particular book is right for your needs, please e-mail us at service@factoryrepairmanuals.com.

Returns are gladly excepted if item is not as portrayed in the description. Under these circumstances we will refund 100% of your purchase price.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We understand that mistakes happen. For this reason if you have made a mistake in your purchase we will accept your return as well. There will be a 15% restocking fee if item is returned for this reason. If we absorbed the shipping cost for your order (if your order shipped for free), we will deduct the actual cost of shipping from your refund as well.

If you need to return an item and have an account with us, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

To begin a return without an account, please email us at service@factoryrepairmanuals.com with your return request and reason for return. Upon approval, we will provide a Return Merchandize Authoriztion (RMA) along with instructions on the return process.

Please allow up to 7 days after our reciept of your returned item(s) for your refund to be completed.

NOTE: Returns are not accepted for Special Orders, DVD’s, CD’s or other digital media.

Digital Media

CD's and DVD's are guaranteed to run on Windows 98, Windows XP, Windows Vista and Windows 7. Most media should also run on Macintosh systems although we cannot guarantee this. If known compatibility is limited to certain operating systems and/or browsers, it will listed under the individual product's description. Please note we are not able to offer tech support for any digital media and we do not accept returns on CD's or DVD's.

Complications

We realize that complications sometimes arise during a transaction. Maybe you hit the wrong button and your order disappeared. Maybe your credit card has been denied. If for whatever reason complications have arisen, please e-mail us at service@factoryrepairmanuals.com. We will make sure you receive the product you intended to order. This is true even if the product you intended to order shows up as either out of stock or just plain not there when you go to order it again.

Contact Us

The best way to contact us is via e-mail. Please e-mail us at service@factoryrepairmanuals.com with any questions or concerns you may have. We will respond to your concern or request as soon as possible - usually within the hour between 8:00 and 6:00 Pacific Standard Time. When contacting us please reference the product title and/or SKU number if applicable.

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