Shipping

Payment

Cancellations

Returns

CD's/DVD's

Complications

Shipping

Most of our products will ship within 24 hours Monday thru Friday and most Saturdays. We do not ship on Sundays or Holidays. We charge only actual shipping costs. There are no hidden handling or packaging fees.

United States shipping:

U.S. customers will normally be provided with two shipping options:

1) USPS 2 to 3 day Priority Shipping anywhere in the United States for a flat fee.

2) USPS Media Mail shipping will also be offered with cost based on package weight. Media mail is less expensive than priority mail but please be advised that depending on where you live, media mail can sometimes take up to 2 weeks to arrive.

*NOTE: If both shipping options have not been provided and/or you would like another shipping option, please e-mail us at shipping@factoryrepairmanuals.com so that we can make those changes for you.

We will be happy to combine shipping charges on multiple items purchased. The combined discount should be reflected in your shopping cart. If they are not, please e-mail us at shipping@factoryrepairmanuals.com so that we can make those changes for you.

Payment

We accept most major credit cards including Visa, MasterCard, Discover and American Express through our secure web site.

PayPal is also offered for your convenience.

If you prefer, we also accept your personal check or money order. We will hold your order for 10 days before releasing it back to the store.

If paying by check or money order, please send payment to:

Emerald City Auctions
9713 33rd Ave SW
Seattle, Wa 98126
USA

We will ship within 24 hours of your cleared payment (unless otherwise noted).

Cancellations

We understand that orders can be made by mistake. You may cancel an order before it has shipped for a 100% refund on your purchase price. Please e-mail us at service@factoryrepairmanuals.com with your cancellation request.

If your order has already shipped it will be treated as a return and handled according to paragraph three under “Returns”.

Returns

Your total satisfaction is very important to us. If you question whether a particular book is right for your needs, please e-mail us at service@factoryrepairmanuals.com.

Returns are gladly excepted if item is not as portrayed in the description. Under these circumstances we will refund 100% of your purchase price.

We understand that mistakes happen. For this reason if you have made a mistake in your purchase we will accept your return as well. At our discretion, there may be a 10% restocking fee if the item is returned for any reason except when item is not as stated in the description.

Let us know of your return before sending so that we can expect its arrival. Please include the original packing slip.

NOTE: Returns are not accepted for DVD’s, CD’s or other digital media.

Digital Media

CD's and DVD's are guaranteed to run on Windows 98 thru Windows XP. We're sorry there is no support for Windows Vista or other operating systems at this time. Please note we are not able to offer tech support for any digital media and we do not accept returns on CD's or DVD's.

Complications

We realize that complications sometimes arise during a transaction. Maybe you hit the wrong button and your order disappeared. Maybe your credit card has been denied. If for whatever reason complications have arisen, please e-mail us at orders@factoryrepairmanuals.com. We will make sure you receive the product you intended to order. This is true even if the product you intended to order shows up as either out of stock or just plain not there when you go to order it again.

Back to the top