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 ** Important Note to Our Valued Customers **

 

** All orders placed after 2:00pm PDT this Friday the 17th will be shipped out on Wednesday the 22nd unless otherwise noted. Thank you for your patience **

Shipping & Returns

Returns Policy

Please read our return policy in full.

Returns are gladly excepted if item is not as portrayed in the description. Under these circumstances we will refund 100% of your purchase price.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

We understand that mistakes happen. For this reason if you have made a mistake in your purchase we will accept your return as well. There will be a 15% restocking fee if item is returned for this reason. If we absorbed the shipping cost for your order (if your order shipped for free), we will deduct the actual cost of shipping from your refund as well.

If you need to return an item and have an account with us, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

To begin a return without an account, please email us at service@factoryrepairmanuals.com with your return request and reason for return. Upon approval, we will provide a Return Merchandize Authoriztion (RMA) along with instructions on the return process.

Please allow up to 7 days after our reciept of your returned item(s) for your refund to be completed.

NOTE: Returns are not accepted for Special Orders, DVD’s, CD’s or other digital media.

NOTE: We cannot be held responsible for damage caused by courier handling.

Shipping

Please read our shipping policy in full.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Our shipping costs Do Not include VAT charges or any other taxes incurred outside of the United States or its territories.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.